FAQ

The Wanderlust Tours

What are The Wanderlust tours?

We do believe that the great life experiences are better when shared. For this reason, we design tours for small groups in which the spirit is that of a group of friends who joined to go on holidays travelling, on destination, like the locals.

Each adventure is carefully designed by one of our leaders, responsibly and sustainably, ensuring you explore amazing destinations, having an unforgettable and authentic experience!

The motto is ADVENTURE, DISCOVER, EXPLORE, LIVE!

Who are The Wanderlust travellers?

The Wanderlust travellers are not defined by age or by nationality but by their attitude. Open-minded, positive energy, with environmental and social awareness and a passion and enormous need for exploring the world and connect to it? These are our travellers! So, when you book your adventure with us, you know with whom you can count! Do not worry if you’re travelling alone, many of our travellers are solo travellers, and with us, you will have an excellent opportunity to do new friends.

Why travel with The Wanderlust?

All our tours are designed to provide you with unforgettable and amazing moments. By travelling with us, you are aligning into something unique and authentic that lets you immerse yourself in local life. These are some of the reasons why you should travel with us:

We travel in small groups giving you the feeling of being exploring a destination independently, but at the same time with good social energy, enabling flexibility throughout the itinerary and a greater connection between people.

Our leaders are knowledgeable and experienced people in the proposed destinations, and above all, they love what they do. Tell them what you want to see, do or eat and they will help you to make it happen. They are mostly there to guide you and certify that you take advantage of your experience to the fullest without limited times and without running around!

Sustainability is essential to us and for which the contribution of all is vital! Whether in education and awareness of travellers, in our policy of sustainable travel arrangements or our Wander for Good project, sustainability is something that lives and breathes among our team.

We use local transport because above all we like to travel as the locals do. In our travels, whenever possible, it is guaranteed genuine local transportation, putting you at the centre of the action, allowing you to move more authentically and contribution to the development of the local economy.

We use local accommodation so you can experience unforgettable places, host communities and affable locals. It can be in a typical Toraja village, in Indonesia, a ger in Mongolia, a desert camp in Morocco or a family business in Vietnam, where you rest your head at the end of the day is a significant part of your experience, and that will be making it even more authentic.

Can I just do part of the tour?

Yes, although you won’t be reimbursed for any part of the tour unused.

Can I make any changes to the itinerary of my group tour, either before or during the tour?

Please make sure you are happy with your tour itinerary before booking because we are unable to change them for individual travellers. However, if you and a group of friends, would like to have your own personally designed itinerary, get in contact with us.

Can I add extra nights on the beginning or end of my tour?

Sure you can! Get in touch with The Wanderlust by email: info@thewanderlust.pt, or by phone: +351 910 281 877, before booking your tour.

Booking a Tour

How do I book a tour?

Your booking should be made online on our website.

How do I make a change in my booking?

Contact us to: +351 910 281 877 or send an email to: info@thewanderlust.pt

How do I cancel my booking?

Contact us to: +351 910 281 877 or send an email to: info@thewanderlust.pt

What are the cancellation fees?

Our cancelation fees are the following:

Period of notice Cancellation fee
Up to 60 days Loss of the 30% paid unless booking (and the amount paid) is transferred to a new booking for a trip departing within 1 year
Between 60 to 0 days 100%

Percentages are relative to the values paid for booking confirmation or payment of the entire trip. Travel insurance after being signed, have no refund. In case of cancellation of the trip by The Wanderlust, there will be a 100% refund.

Are the flights included in the tour price?

Flights specified in the individual travel itineraries are included in the tour price. Flights to and from the initial/final destination of the tour are not included and are travellers responsibility.

Does it cost me anything to change my air itinerary?

It depends on the terms of air booking. In this case, we advise you to contact the travel agent/airline company for more information.

Are the prices based on twin shared?

Most prices are based on twin share (double or twin). Some trips offer single occupancy for an additional cost, the single supplement.

What does it mean single supplement?

The single supplement is applied when a traveller wants an individual room throughout the trip.

Does The Wanderlust offer group discounts?

Yes, we offer! For groups of 4 to 6, 7 to 9 and 10 or more travellers. For each person in the group, the discount is made in the following proportions:

Group Size Discount
4 — 6 2,5%
7 — 9 5%
10 or more 7,5%

Not including single supplements and extensions.

Does The Wanderlust have frequent travellers discounts?

Yes! We love our past travellers coming back for another awesome adventure. Therefore we possess a loyalty program where after nine trips with us, we offer the 10th.

Can I have an extension on my payment?

Full payment is due no later than 45 days before departure. Should this not be the case, The Wanderlust may cancel and charge cancellation fees under our booking terms and conditions.

What is included in the price of The Wanderlust tour?

Our tours include everything you need to have the best travel experience of your life! We take care of all the logistics as the accommodation booking, finding the best places to dine and take you from one point to another. Our leaders know the destinations as if they were themselves locals, so forget the map and the guidebook!

All that mentioned in the “what’s included” section in the itineraries, namely accommodation, transport, meals and travel insurance is included in our tours price.

Before Your Tour

How do I find other travellers before my departure?

After booking with us join the Facebook group “The Wanderlust Travel Community”. Here, besides our tour leader that will guide you, you can find those who will travel with you, get to know them a little better and exchange travel tips before the departure.

Do I need vaccinations?

Please consult a Travel Specialist Doctor to find out which, if any, vaccinations are required. If you suffer from any form of illness, be sure to have an adequate supply of any medications before departing on your tour. You must advise us of any important medical condition you may have at the time of booking.

Do I need a passport and a travel visa?

Depending on your nationality, you may need a passport and visa to enter some countries included in your tour. Your passport must be valid for at least six months after the date of return. You are responsible for obtaining all necessary visas before the departure of your tour. However, you will have all the information and support from us to request them.

How much baggage can I bring?

At The Wanderlust tours, you carry your luggage, which often involves up or down stairs, putting on or taking transport, etc. We, therefore, advise you to carry a backpack, it is more practical and easy to transport. It is also advisable to bring a smaller backpack to carry a change of clothes and basic hygiene. Luggage, in general, should not exceed 12 kg, the traveller is responsible for any airline imposed excess baggage fees.

How much money should I bring?

It is advisable to start your trip with some cash in the local currency of the destinations you will be travelling. You should be able to use debit & credit cards to withdraw money along the way. Remember that you’ll need enough money to cover lunches, some dinners, shopping, entrance fees to some attractions and activities, or airport taxes, souvenirs, drinks and evening entertainment/nightclubs. A list of the approximate costs will be sent to you, upon your reservation.

Terms and Conditions

Are the tour departures always guaranteed?

No. The tour departure is only guaranteed from the moment we reach the minimum group of travellers. Therefore, you are advised to proceed to your reservation as soon as possible, so that we can confirm the tour departure.

What happens to my money if my tour departure is not operanting?

In most instances, if not all, The Wanderlust will provide a minimum of 6 weeks notice to give you ample time to consider our alternative offers in the tour departure date or tours that are fairly similar in duration or itinerary. In the event, alternative offers are not acceptable, The Wanderlust will refund the deposit and any monies paid by you in advance for your tour.

During Your Tour

Must I know the native languages of the countries that I am visiting?

Don’t worry! You’ll be travelling with a tour leader who knows how to get around the countries you will be visiting, and that speaks English. However, if you have some time, you can learn a few courteous, friendly words from the native languages of the countries you will be visiting. It does make travelling more fun, and you will find that most people from these countries will appreciate the effort and will be more receptive to your visit.

What happens if I’m travelling alone? Is there any extra charge?

Many of our travellers go it alone. We do not charge any single supplement for solo travellers, but we will match you up with the same sex roommate throughout the trip. If you want your own room, and one is available, it will be offered for an additional surcharge, single supplement, depending on which trip you are booking.

What kind of accommodation do you work with?

We often use the local accommodation, managed by locals. However, once that what we want is to provide you accurate and authentic experiences, this can go through a typical Toraja village in Indonesia, a ger in Mongolia, a camp in Morocco desert, a homestay in Vietnam, among others. You should not be concerned about this since the minimum comfort and quality are always assured, as well as the possibility of getting to know better and interact with communities and residents.

How can my family contact me while I’m travelling?

WI-FI will be available at most hostels as well as most of our leaders, so keeping them up to date with your adventures is easier than ever.

How many people will be with me on my tour?

That depends on your destination. Most of our tours work with groups between 5 to 11 travellers, plus our leader.

What other nationalities will be on the group with me?

The Wanderlust sells adventures globally. Therefore, it’s possible to have travellers of other nationalities on any tour.

Who are the leaders?

The leaders are our employees who design itineraries of every tour in a responsible and sustainable way. They are all experienced people who know the destinations as if they were locals. However, keep in mind that they are not travel guides, not even are there to walk with you by hand, but to guide and help you to enjoy the most of your tour, ensuring that everything is within normal limits and smoothly. Each trip is planned to provide you with authentic experiences, discovering wonderful places and unforgettable adventures!

Do your tour leaders speak english?

Yes, all our leaders speak English. Some even speak additional languages. However, with only travellers whose native language is Portuguese, the tour will be led in Portuguese.

Groups

What is a group?

A group is a minimum of 4, 7 or 10 people who are all travelling together on a specific itinerary and booking at the same time.

What size groups do you accommodate?

That depends on your destination. Most of our tours work with groups between 5 to 11 travellers, plus our tour leader.

We do discounts for groups of 4 to 6, 7 to 9 and 10 or more travellers. However, all group members must be travelling together on a specific itinerary and booking at the same time.

What kind of discounts can my small group have?

We do discounts for groups of 4 to 6, 7 to 9 and 10 or more travellers. For each person in the group, the discount is made in the following proportions:

Group Size Discount
4 — 6 2,5%
7 — 9 5%
10 ou mais 7,5%

Not including single supplements and extensions.

Where can my group go?

The Wanderlust advises you to take a look at our tours and choice one of the several suggested itineraries. We can make adjustments to the itinerary to adapt to the group’s needs. However, keep in mind that The Wanderlust only travels to places that are of our experience.

Traveller's Guide

What is the traveller’s guide?

The Wanderlust provides to all its travellers, upon booking, the Traveller’s Guide. Here you can find useful information about your tour and the places you’ll visit. Some of the informations are:

  • What to bring;
  • Passport and travel visa;
  • Health care;
  • Money;
  • etc.

Turimso de Portugal RNAVT 4989